World Map Jigsaw Puzzle

Brand: Eurographics

2000-Piece Jigsaw Puzzle

Finished Puzzle Size: 38.25" x 26.63"

I bought the 2000 pieces Eurographics World Map for the World Puzzle Days 2015 Event only to discover the poor level of quality the puzzle turned out to be. Unfortunately for me, I bought a badly cut jigsaw puzzle. That was very disappointing for me as I have wanted to buy a nice World Map for many many years.

The pieces of the puzzles have a rough cut on the edges, are very loose fitting and tend to bulk in some areas such as to not sit flat.

That said, I sent an email to Customer Service in Canada and here is a portion of the reply email I received....

".......It looks like the puzzle you are assembling was cut with a die that is becoming too dull and quality control should have noticed and exchanged it. We have about a dozen different dies we use to cut puzzles that produce a variety of puzzle piece shapes. You can have random-cut pieces with very odd shapes or you might get ribbon-cut pieces that look for ‘squarish’.

The ridge on the back of the puzzle pieces is there by design. Our puzzles are cut on a plastic plate in contrast to steel or other plates which causes the ridge on the back. The result is that pieces that you had assembled stay better together and they are easier to move around. As a cutting die gets duller the ridge might get bigger and more frazzled....."

Upon receiving that email, they also ".....will apply a special discount for your next order." 

With that reply I was still too nervous to buy another one of their puzzles.....(bit once - twice shy) and replied another email back to them explaining how I was hearing more good and bad reviews about their jigsaw puzzles from the Facebook Groups....almost coming in at 50/50......Half had good results and half had bad results.

That does not sit well with me to spend a fair dollar for a brand new puzzle. I told them the results and said it was unfortunate because they do have some excellent puzzle images.

Well then they have made yet another attempt with this reply email...... "Can you send me your address and I will try to convince you otherwise....Eurographics"

So now I have received these 3 jigsaw puzzles and a nice jigsaw puzzle shopping bag.....which is very generous of them of course.  I instantly inspected the bags for the quality of the puzzle cut and I can see a huge difference. 

I think you will agree that it certainly is a bad cut on the World Map puzzle.....and now you will agree that Eurographics has made a very generous offer to  make amends. I have to be honest here to say that these 3 gifts of puzzles has helped eased the frustrations of working the World Map puzzle.

I give the green checkmark for customer service. I got to know some inside information about how manufacturing jigsaw puzzles work and developed a good relationship with the Customer Service Rep.  Thanks Eurographics!

You may also like these maps...

More Eurographics jigsaw puzzles...