World Map Jigsaw Puzzle

I can recommend Eurographics for their excellent Customer Service. The review on this World Map jigsaw puzzle explains how quality control can become a negative impact during the cutting process of many puzzles. At some point, any brand and/or any puzzle can have poor cuts and/or damaged pieces. That said, the customer service experience is going to determine loyalty to the Company (or not). 

Eurographics Jigsaw Puzzle World Map Puzzle 2000 Piece Jigsaw Puzzle Finished Puzzle Size: 38.25" x 26.63"

Eurographics Jigsaw Puzzle

World Map Puzzle

2000 Piece Jigsaw Puzzle

Finished Puzzle Size: 38.25" x 26.63"

I bought the 2000 piece jigsaw puzzle  Eurographics World Map for the World Puzzle Days 2015 Event only to discover the poor level of quality the jigsaw puzzle pieces turned out to be.

Unfortunately for me, I bought a badly cut puzzle which has been very disappointing for me as I have wanted to buy a nice World Map for many many years.

The pieces of the puzzles have a rough cut on the edges, are very loose fitting and tend to bulk in some areas such as to not sit flat.

You may think it looks great in the framed image however the tiny text letters are cut between the puzzle piece cuts and sadly, not so readable. 

Eurographics Jigsaw Puzzle World Map Puzzle 2000 Piece Jigsaw Puzzle Finished Puzzle Size: 38.25" x 26.63"
Eurographics Jigsaw Puzzle World Map Puzzle 2000 Piece Jigsaw Puzzle Finished Puzzle Size: 38.25" x 26.63"

That said, I sent an email to Customer Service in Canada and here is a portion of the reply email I received....

".......It looks like the puzzle you are assembling was cut with a die that is becoming too dull and quality control should have noticed and exchanged it. We have about a dozen different dies we use to cut puzzles that produce a variety of puzzle piece shapes. You can have random-cut pieces with very odd shapes or you might get ribbon-cut pieces that look for ‘squarish’.

The ridge on the back of the puzzle pieces is there by design. Our puzzles are cut on a plastic plate in contrast to steel or other plates which causes the ridge on the back. The result is that pieces that you had assembled stay better together and they are easier to move around. As a cutting die gets duller the ridge might get bigger and more frazzled....."

Upon receiving that email, they also ".....will apply a special discount for your next order." 

With that reply I am still too nervous to buy another one of their puzzles.....(bit once - twice shy) and replied another email back to them explaining how I was hearing more good and bad reviews from their puzzles in the Facebook Groups....almost coming in at 50/50......Half had good results and half bad results. That does not sit well with me to spend a fair dollar for a brand new puzzle, which I told them was unfortunate because they do have some excellent images.

Well then they have made yet another attempt with another reply email...... "Can you send me your address and I will try to convince you otherwise....Eurographics"

So now I have received these 3 jigsaw puzzles and a nice jigsaw puzzle shopping bag.....which is very generous of them of course.

I instantly inspected the bags for the quality of the puzzle cuts and I can see a huge difference. Here you can see through the unopened new puzzle bag they sent compared with the loose puzzle piece I took from the World Map puzzle piece sitting on the top.

Look how deep the ridge is on the World Map piece compared to the one on the upper-left inside the bag....that's a fair difference indeed.

Eurographics Jigsaw Puzzle World Map Puzzle 2000 Piece Jigsaw Puzzle Finished Puzzle Size: 38.25" x 26.63"

I think you will agree that it certainly is a bad cut on the World Map puzzle as you can see the smoothness of the new pieces in the bag.....

And now you will likely agree that Eurographics has made a very generous offer to  make amends. I have to be honest here to say that these 3 gifts of puzzles has helped eased the frustrations of working the World Map puzzle. However I still will have to get a new World Map in the future but not any time soon after my experience here. 

Thanks Eurographics for that Customer Service by going the extra steps to please this customer.

I am recommending Eurographics jigsaw puzzles and it is because of the customer service that I do this.

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Eurographics: A Worldwide Phenomenon in the Canadian Jigsaw Puzzle Industry

Introduction: When it comes to the world of jigsaw puzzles, Eurographics has established itself as a household name known for its exceptional quality and diverse range of designs. As a Canadian jigsaw puzzle company, Eurographics has captured the hearts of puzzle enthusiasts worldwide with its commitment to craftsmanship and innovation. In this article, we will explore the captivating history and biography of Eurographics, shedding light on how this Canadian company has become a global sensation.

Origins and Early Beginnings: Eurographics was founded in 1987 in Montreal, Canada. The company was born out of a passion for art, puzzles, and a commitment to providing enthusiasts with high-quality products. From its humble beginnings, Eurographics set out to create puzzles that not only challenged the mind but also showcased stunning artwork.

The Journey to Global Recognition: Eurographics quickly gained popularity for its commitment to producing puzzles of exceptional quality. Their dedication to using environmentally friendly materials, combined with precise manufacturing processes, allowed them to stand out in the market. As a result, Eurographics puzzles gained a reputation for their durability, precise fit, and vibrant, sharp images.

Collaborations with World-Renowned Artists: One of the key factors behind Eurographics' success lies in their collaborations with world-renowned artists. The company has partnered with acclaimed painters, photographers, and illustrators from around the globe to create puzzle designs that cater to diverse artistic tastes. By featuring works from artists such as Vincent van Gogh, Gustav Klimt, and Claude Monet, Eurographics appeals to art enthusiasts who seek puzzles that celebrate the beauty and depth of artistic expression.

Innovation and Technological Advancements: Eurographics has always been at the forefront of innovation in the puzzle industry. The company was an early adopter of digital printing technology, which allowed for more intricate and detailed puzzle designs. This commitment to technological advancements has enabled Eurographics to produce puzzles that are not only visually captivating but also challenging and engaging to assemble.

Expanding the Puzzle Collection: Over the years, Eurographics has expanded its puzzle collection to cater to a wide range of interests and skill levels. From classic landscapes and cityscapes to nature, animals, and pop culture, there is a puzzle for everyone. Eurographics offers puzzles in various piece counts, ensuring that both beginners and experienced puzzlers can find something suited to their preferences.

A Worldwide Phenomenon: Eurographics' dedication to quality and innovation has made it a global phenomenon. Today, Eurographics puzzles are enjoyed by puzzle enthusiasts in over 80 countries. Their puzzles can be found in specialty toy stores, online retailers, and major retail chains worldwide, testament to the brand's universal appeal and recognition.

A Commitment to Environmental Sustainability: Eurographics recognizes the importance of environmental sustainability and has taken significant steps to minimize its ecological footprint. The company ensures that their puzzles are made from recycled materials and uses biodegradable and environmentally friendly inks in their printing processes. This commitment to sustainability reflects Eurographics' responsibility towards the planet and resonates with environmentally conscious consumers.

Conclusion: Eurographics has risen to prominence in the jigsaw puzzle industry with its commitment to quality, innovation, and artistic excellence. From its humble beginnings in Canada to becoming a global sensation, Eurographics puzzles have captivated puzzle enthusiasts worldwide. With collaborations with renowned artists, a diverse range of designs, and a commitment to environmental sustainability, Eurographics continues to set the standard for exceptional puzzle experiences. Whether you are a seasoned puzzler or just starting your puzzle journey, Eurographics offers a world of captivating designs and hours of delightful puzzling.